At giftBeyondCo, shop with confidence with our no questions asked return policy. Here’s our clear and transparent policy for returns, exchanges, and refunds.
For Demifine and Gold
You can raise a return request from here within 2 days of the delivery of the order.
Return of Products purchased under Buy 1 Get 1 or other related offers would be eligible for refund to giftBeyondCo Wallet.
Items sold at a strike-through or discounted price (without applying a coupon) are eligible for return.
For Gold product returns, please ensure that all freebies received with the order are returned along with the product.
Return Conditions
Items must be unused, with original packaging and tags intact.
An unboxing video is required to process any claims for missing items in your order. Please ensure you record the package being opened from the sealed state for your claim to be considered.
Initiating a Return Request
Go to the Return/Exchange section on the website menu.
Enter your Order ID and Contact Number. Ensure the Order ID is correctly entered (e.g., #GBC1570).
Choose the items you wish to return.
Provide necessary details: select a return reason, upload a minimum of two images, specify the pickup address and date, and choose your refund method.
Review your information and confirm the return request.
Refunds
Refunds are processed in 7–10 working days as per banking guidelines, following item pickup and verification.
Prepaid orders: Refunded to original payment method.
COD orders: Refunded to UPI or bank account provided by you.
Non-Returnable Items
Custom-made or personalized Jewellery.
Goodbye sale or clearance products (as mentioned on product page).
Exchange Policy – Within 10 Days
Issue Faced
Exchange Process
Damaged Item
Exchange with same item
Wrong Item Received
Exchange with same item
Size Issue
Exchange with same variant item
* If the exact item is not available, our team will assist you with the closest available variant or process a refund.
Initiating an Exchange Request
Go to the Return/Exchange section.
Enter your Order ID and Contact Number.
Choose the specific items from your order that you wish to exchange.
Provide Required Information: Specify reason, upload images, enter pickup address.
Choose whether you want an exchange for the same item or for a different size/color.
Review all provided information and finalize your exchange request.
Need Help?
For support, please visit our support center. We’re always here to assist you.